RETURNS - EXCHANGE POLICY

15.1 Right to Return of non-defective products - Customer's right to withdrawal without justification.

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products). Withdrawal is subject to the following conditions:

• This withdrawal is without justification and without any charge (except for shipping/transportation costs, which are borne by the customer) and if the product has already been delivered, the customer must return it in the condition in which it was received, which is assumed to be excellent, with all of its components, with the tags of the item, all of the forms that accompany it, its packaging in excellent condition as well as the relevant documents - tax documents (receipt/invoice) that were delivered to the customer upon receipt of the product. Therefore, the products should not have suffered any reduction in their value, which would make them, reasonably and according to commercial practices, second-hand products. Under no circumstances is our Company obliged to provide a refund before receiving the returned products at its headquarters and checking their condition.

• Returns must be made no later than 14 days after exercising the right to withdrawal (i.e. from the date you contacted us, as set out below, for withdrawing).
• The statement of withdrawal is made in writing or digitally.
• Following the statement of withdrawal, the COMPANY is obliged to return the collected price within 14 days the latest from the receipt (return) of the products, in accordance with the distinctions below.
• Under no circumstances will shipping and delivery costs be refunded. For the customer's convenience and in order to provide him/her with the opportunity to take advantage of the lowest transport costs that our Company has secured for him, he/she may do the following: send us the product to be returned with the courier company that our company also uses by debit of the recipient, meaning the delivery costs are borne by us, which (currently) amounts to 6 euro or whatever amount the customer has been informed at the time of his order. Our Company deducts this amount from the refund amount and returns the difference to the customer (purchase price minus six euro or any other amount). In case the customer orders another product to replace the returned one, he/she pays the amount of 6 euro (or any other) using the cash on delivery system, upon receipt of the new product. In the event that the customer sends us the product to be returned with a courier company that does not cooperate with our company, he/she pays the shipping costs himself/herself and our Company does not deduct any amount from the refund to him/her.  
• The refund to the customer will be made by the same means by which the initial collection was made. In particular, in the case of debiting via credit card as follows: in the event that the price has been paid to the Company by the Bank (issuer of the specific credit card) before the withdrawal and return of the product, our Company will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any operation provided for by the credit card contract concluded between the Bank and the customer (credit card holder). Following this information, the Company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the above-mentioned contract between the bank and the customer - cardholder. In the case of cash payment, if the customer had chosen the option of "collection from the store" or the option of paying for his order by cash on delivery upon delivery by the courier company, the refund to him will be made by bank transfer, after having exercised the withdrawal procedure. In case of option of payment by bank transfer, the refund will also be made by bank transfer to the provided account by the customer.
• The customer is liable for indemnifying the company if the latter, after receiving the product, has found that he/she had made use other than what is considered absolutely necessary according to the nature, features and operation of the goods in the period until the statement of withdrawal. Thus, it is clarified that any product receipt from the Company is always, even if not expressly stated, subject to the reservation of its legal rights. The company is willing to inform the customer about any question regarding the nature and operation of the products by providing additional information material by electronic or other means.
• In case of opening the packaging and putting the products into operation, i.e. using them in a way other than what is considered absolutely necessary in accordance with the nature, features and operation of the goods in the period until the statement of its withdrawal, their value is automatically reduced as the products are classified as second-handed and the customer must compensate the company for the value reduction of the product. The value reduction and the subsequent classification of the product as used is considered on a case-by-case basis and determined by the company. The Company is entitled to agree with the customer its compensation even with mutual offsetting. In the event, however, that the conditions for the application of this paragraph are met, the return thereof, even as a reduced value according to the above, is not mandatory for the Company, but is subject to its discretion.
• In the event that the returned products are damaged or incomplete, the Online Store has the right, at its absolute discretion, either
  • a) to refuse the return or
  • b) to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offsetting of his claim against the customer.
• The case of change in type or number falls under this condition.

15.2 Product returns due to delivery error

In all cases in which they are delivered other goods than those purchased, by type or quantity or lacking a feature, which has previously been agreed upon expressly and in writing with the COMPANY, the customer returns the products for checking and the error verification. In this case, the costs of returning the products to the company as well as the costs of re-shipping to the customer are borne by our Company, as long as the method of return proposed by the company has been followed.

15.3 Returns of defective products

If you receive a defective product due to our fault, or if any other problem occurs due to our fault, please contact us for more details. In any case we undertake the responsibility and strive to ensure your complete satisfaction. The same procedure for returning a good to our headquarters is followed, without incurring the cost of transport.

In the event that the product is found to have a manufacturing defect, as long as this is verified by the authorized repairer who provides the guarantee of good operation or - in the event that the Company itself directly provides the guarantee of good operation - the following shall apply:

• The return of the product to be replaced should be made together with all the documents accompanying the product (e.g. Invoice, Retail Receipt, etc.) and its complete packaging. If it is a defect which, justifiably and reasonably, was discovered later after delivery and the packaging has been removed, the packaging of the product is not required.
• The return of the products will be carried out either by the Company's personnel and its own means of transport or via courier, or at the store of the Company at the address indicated in the beginning of these terms of use. In the case of returns by courier, the Company bears both the shipping costs to the Company and the shipping costs for the replaced or repaired product.
• After the return of the products, the defect reported by the customer falls under inspection and then he/she is contacted about the results of the inspection.
• If the defect is verified, the product is repaired or replaced, otherwise the transaction is cancelled, in the event that the product cannot be repaired in reasonable time and the Company cannot find another product with similar or better features or a corresponding value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment method to the Company, in accordance with the details mentioned above, in condition 15.1.
• In the event that the products are returned damaged or incomplete, i.e. damaged or worn apart from and beyond manufacturing defects, the Online Store has the right, at its absolute discretion, either a) to refuse the return or to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other limitation in total or partial offsetting of his claim against the customer.

15.4  Returns of products deemed defective on delivery (DOA) 

The return of the products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must be undamaged and have all the original documents accompanying the product (e.g. Invoice, Retail Address, etc.) and its complete packaging. In these cases, the provisions contained in condition 15.3 apply. It is stated that the shipping costs both for the return of the products to the Company and for the shipping of the replaced product to the customer are borne by the Company.

15.5 Supplier Liability and Warranty 

Every consumer good comes with the product's manufacturer's written warranty. Please pay particular attention to the terms of the warranty provided by the Supplier as well as to the other accompanying documents and information which are included in the products under the Supplier's responsibility and in particular those concerning information on the safe use and maintenance of the products. It is clarified that the above obligations of the company, arising from this condition 15 (return policy), do not exist in the event that the defect has been caused by you or by force majeure in a narrow or broad sense. In any case, the products shall be accompanied by the necessary legal documents and receipts. These obligations are in any case time-barred after the expiry of the guarantee.

15.6 Cancellation of the Order

The order may be cancelled in the following cases:

• Before the order is completed, during the online ordering process you can click "back" and remove the product quantities from your cart by clicking on the "remove" button.
• If the online order has been completed but the product has not yet been shipped, you may call +30 210 9249350 and one of our associates will undertake to cancel your order. After the receipt of the product, apply – on a case-by-case basis - what is specifically provided for in the above sub-cases of this condition 15.

16. Useful information.
 

• If you choose to pay by credit card, you must be present when you receive your order holding your credit card and ID. In this case (i.e. payment by credit card) the receipt of the order by a third party is not allowed.
• According to the applicable tax provisions, transactions over 500.00 euro will ONLY be paid by bank transfer and not in cash. 
• In case you choose to deposit via web banking from a bank other than the above partners of our company, the bank may charge you bank fees for the transaction and there will be a slight delay in the transaction.
• After the deposit, please send us the statement of deposit to the e-mail address: [email protected] , or contact us by phone at +30 210 9249350. Upon receiving the copy of the bank payment remittance, we will send you your order.

17. Applicable law – Competent Tribunals

These terms are governed by Greek Law and in the event that any of them is found to be invalid and/or unenforceable, even partially, for any reason, this has no effect in the other terms which remain in full force. The Tribunals of Athens are competent for any dispute that may arise by them.