- Cash on delivery: the price is paid to the courier upon delivery. The courier accepts cash, and in case you wish to pay the cash on delivery amount by card, you will need to contact the courier company. In any case, the maximum cash-on-delivery limit amount, for the entire order, is €499.
- By debit, credit and prepaid cards Visa, Mastercard, Maestro, Proprietary. In this case, you are directed to the third party payment service provider in order to complete the payment of the total amount of your order. In the event that your card is declined during the transaction, papastavroushops company bears no responsibility and you will need to contact your bank.
- By Viva Wallet: you are directed to the third party payment service provider in order to complete the payment of the total amount of your order.
- By paypal: you are directed to the third party payment service provider in order to complete the payment of the total amount of your order.
- By Klarna: you are connected to the third party payment service provider in order to complete the payment of the total amount of your order, to use this payment method, the total amount in your cart must be 100€ or more.
- By bank deposit: You can complete your order to the bank accounts of the papastavroushops company.
Beneficiary: G. PAPASTAVROU & CO G.P.
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PIRAEUS BANK
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5052-089789-832
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GR64 0172 0520 0050 5208 9789832
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ALPHA BANK
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149002002012147
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GR02 0140 1490 1490 0200 2012147
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EUROBANK
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0026.0207.68.0201389948
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GR71 0260 2070 0006 8020 1389948
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CHANIA BANK
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189878001
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GR09 0690 0120 0000 0018 9878001
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NATIONAL BANK OF GREECE
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147/004735-08
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GR75 0110 1470 0000 1470 0473508
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In the payment methods by card, viva wallet, paypal and Klarna,
you enter your personal information in a secure environment and Papastavroushops has no access to it.
ADVANCE PAYMENT
The procedure followed by our company for in-store purchases:
- For importing an item from abroad: After the customer selects the item they want, we confirm with the respective supplier if it is in stock and in how long it will be available. If the customer agrees with the waiting period (for the manufacturing of the item by the supplier and its transport to our warehouses), the customer pays 40% of the final price of the item in advance.
- The advance payment can be made at the cash desk, by card, bank deposit or cash. If the value of the item (regardless of the amount of the advance payment) exceeds 500€, payment in cash is not an option.
- The advance payment is made in one of the above ways in one lump sum and cannot be made in instalments. However, the balance of the amount can be paid in instalments upon collection of the item, in accordance with the options provided by the company at the time.
- In our system, the advance payment is registered by means of a nominal receipt, issued in the details provided by the customer. (Full name, phone number, email).
- Upon delivery of the item to our company we inform the customer, who pays the remaining part of the price, and thus the purchase of the item is completed.
- For products in stock:
In case the customer chooses a product that is in stock, in order for our company to reserve it and not render it available for purchase through its website or other physical store, an advance payment equal to 40% of the amount of the final price of the item is required. It is noted that the selected item is considered to be in stock even if it is available in one of our stores outside the customer's city of service (e.g. the item is available in Thessaloniki and the customer wants to collect it from Athens). Within an utterly reasonable period of time (given that the product may be in stock outside the customer's city of service), the company invites the customer by any appropriate means (mail, mobile phone message, Viber message, etc.) to collect the product.
- The advance payment can be made at the cash desk, by card, bank deposit or cash. If the value of the item (regardless of the amount of the advance payment) exceeds 500€, payment in cash is not an option.
- The advance payment is made in one of the above ways in one lump sum and cannot be made in instalments. However, the balance of the amount can be paid in instalments upon collection of the item, in accordance with the options provided by the company at the time.
- In our system, the advance payment is registered by means of a nominal receipt, issued in the details provided by the customer. (Full name, phone number, email).
- Upon delivery of the item to our company we inform the customer, who pays the remaining part of the price, and thus the purchase of the item is completed.
The procedure that our company follows for online orders:
For importing an item from abroad:
After the customer selects the item they want, we confirm with the respective supplier if it is in stock and in how long it will be available. If the customer agrees with the waiting period (for the manufacturing of the item by the supplier and its transport to our warehouses), the customer pays 40% of the final price of the item in advance.
- It is noted that the above advance payment is always made by the customer by bank deposit, i.e. regardless of the way in which the remaining part of the price is paid (cash on delivery or payment by card) upon receipt.
- In our system, the advance payment is registered by means of a nominal receipt, issued in the details provided by the customer. (Full name, phone number, email).
- Regarding the receipt of the item, we inform the customer and either send the order to them, or we inform them so as to collect the item from our store, depending on what the customer has chosen. The remaining amount (minus the advance payment made by bank deposit in accordance with the above terms and conditions) will be paid by cash on delivery (with cash, amount permitting, or by card) at the time of delivery - receipt of the item.
Reservation of a product for collection from a store.
To reserve the product (whether imported from abroad or in stock in our company), for orders that the customer has declared collection from the store, the following applies:
- If the order is fully paid, our company reserves the item in the store chosen by the customer, until the latter collects it. It is noted, however, that after thirty (30) days the customer bears the risk of accidental, or due to force majeure, destruction, loss or deterioration of the item.
- If the order is to be paid by cash on delivery, our company reserves the product solely for a period of 48 hours. If the customer wishes to reserve it for a longer period of time, they must make an advance payment equal to 40 % of the total price. In this case, as well as in any case where the customer has made an advance payment, (e.g. when placing the order of the product) our company will reserve the product in the store chosen by the customer for a period of thirty (30) days, within which they must pay the full price for the purchase of the product, otherwise the provisions below, under the heading ''Management of the advance payment'' will apply. It is understood that if full payment of the product is made within this period, the same provisions as for the case of full payment shall apply regarding the time of the product's reservation, our company's release of liability, etc.
Management of the advance payment
Wherever the obligation (or the possibility) of the buyer to pay a certain amount to the company as an advance payment is mentioned in individual parts of the present document, this amount shall be given to ensure the completion of the transaction (especially the full payment of the price), and to cover the company's loss from the non-performance of the contract. The buyer understands and expressly accepts that if the transaction (and in particular the full payment of the price) is not completed for reasons exclusively within their sphere of influence (indicatively but not limited to the buyer's change of mind, non-response to the company's communications regarding the delivery of the product, if the latter is not fully paid, non-payment of the price, etc.), then the advance payment will be withheld and the buyer will not be entitled to claim it. Especially if the customer has chosen a product code not marketed by our company or a product adapted to their own individual needs and specifications, i.e. it is "custom made", and the transaction is ultimately not completed for the reasons indicated above, our company is entitled, in addition to the advance payment, to seek compensation for any further proven loss.
GIFT CARD
Papastavroushops gift card purchase.
- The Papastavroushops Gift Card is issued either in physical or electronic form. You can choose which form you prefer.
- The Papastavroushops Gift Card you purchase is anonymous and it includes a third-party right to purchase, with a corresponding promise of our Company to the bearer, i.e. the person who will present (physically or electronically) the Gift Card for redemption. Papastavroushops does not and is not obliged to carry out an identity check when redeeming a Gift Card.
- The purchase of the Gift Card can be made at Papastavroushops.gr or in our physical stores either by the buyer or by the bearer of the card. Our company will register the full details of the buyer of the Gift Card, which will be kept in its archive at least until the expiry date of the Gift Card, as well as the details of the applicant for the issuance of the Gift Card, who, by means of this purchase, grant their consent.
- On our website Papastavroushops.gr the purchase of a Gift Card can only be made using a credit/debit card.
- In our physical stores the purchase of a Gift Card can be made using a credit/debit card or cash if the amount of credit does not exceed 500€.
- The Papastavroushops Gift Card in electronic form is sent via e-mail to the buyer or to a third person - recipient, who they (the buyer) will indicate to us, with the buyer bearing the exclusive responsibility for the correctness and accuracy of the details (identity details, contact details, etc.) of the recipient. The buyer of the Gift Card ensures that its recipient consents to the disclosure of their details to us and undertakes the responsibility of protecting our company from any loss in case they (the indicated recipient) object to the above.
- The Papastavroushops Gift Card is valid for 12 months from the date of purchase and its value, either in whole or in any part, cannot be exchanged/redeemed for cash. After twelve months, the Gift Card is automatically cancelled and ceases to be valid, even in the event that its value has not, in whole or in any part, been spent. By purchasing the Gift Card, the buyer unconditionally accepts this condition and acknowledges that the above-mentioned right purchased with it has a specific duration (12 months).
- The Papastavroushops Gift Card must be kept with care, since, as already mentioned, the Gift Card is anonymous and it includes a third-party right to purchase in favour of the bearer, who, as far as our Company is concerned, is irrefutably presumed to be the legal and/or authorised holder and/or user of the card. In the event of loss or theft or unauthorized use by a third party, the Gift Card shall not be cancelled or replaced, and our Company shall redeem it to the bearer, and it shall be released in full.
Papastavroushops gift card redemption
- The Papastavroushops Gift Card can be redeemed at Papastavroushops.gr and in our physical stores.
- To redeem the Gift Card in the e-shop, you must fill in the unique number of the Gift Card in the relevant field when completing your purchases. The amount of the Gift Card is automatically deducted from the total amount of your order. If the total amount of your order is less than the credit balance of the Gift Card, this (i.e. the amount remaining after deducting the amount of your purchase) remains unused in the Gift Card and can be used in another transaction within the total time limit of 12 months (i.e. the time remaining until the completion of 12 months).
- The Papastavroushops Gift Card is not redeemable for cash and cannot be exchanged for money. It also cannot be used to purchase another Gift Card. To redeem a Gift Card, you must purchase items of lower, equal or greater value.
- In the case of a purchase of items of a lower value than the balance of the Gift Card, this (i.e the amount remaining after deducting the amount of your purchase) remains unused in the Gift Card and can be used in another transaction of yours (or, of course, by any third-party bearer), within the total time limit of 12 months (i.e. the time remaining until the completion of 12 months).
- In the case of a purchase of a product of a higher value than the balance of the Gift Card, the amount remaining unpaid after its use is paid by credit/debit card or cash, provided that the total value of the document does not exceed 500 Euros. If it exceeds this amount, any difference arising shall be paid only by debit/credit card, excluding cash.
- The buyer of the Gift Card should be aware that upon purchase of the Gift Card, our Company will not issue a tax document, as this will be issued at the time of redemption of the Gift Card and the purchase of the corresponding products. This is because during the purchase of the Gift Card, no sale of products takes place, but the purchase of a right in favour of a third party, i.e. the bearer of the Gift Card.
- The receipt that will be issued upon redemption of the Gift Card constitutes a retail receipt and will indicate both the amount corresponding to the amount of the Gift Card and any additional amount paid by the card bearer when making the purchases.
Withdrawal from a Papastavroushops Gift Card purchase
You have the right to withdraw from the purchase of a Gift Card that you have purchased from the e-shop within 14 days from the sending of the purchase confirmation email, and if in the meantime it has not been redeemed, in whole or in any part, by the bearer. The buyer's withdrawal must be communicated to our Company by any of the available means of communication. The price paid for the purchase of the Gift Card will be refunded by the same method of payment used to purchase the Gift Card. In the event that the Gift Card has already been redeemed, in whole or in part, it is not possible to withdraw from its purchase and, finally, it is understood that if the aforementioned 14-day period has expired, the cancellation of the Gift Card and the refund cease to be an option. To withdraw from the purchase of a Gift Card, please contact the telephone number 210 9249350.
Withdrawal from an electronic order placed using the Papastavroushops Gift Card
In case of a return of an electronic order, which has been placed using exclusively the Gift Card, our Company undertakes the responsibility of issuing a new Gift Card of a value equal to the monetary value of the returned product and with a validity period equal to the time remaining until the completion of 12 months from the (original) purchase, which will be sent to the e-mail address (e-mail) disclosed to us during the placement of the electronic order of the product (and not during the purchase of the Gift Card).
In case of a return of an electronic order, which has been placed using multiple payment methods (including the use of a Gift Card), our Company undertakes the responsibility of refunding the amount of money to the recipient for the part of the transaction paid using a credit/debit card and the responsibility of issuing a new Gift Card of a value equal to the amount of the Gift Card used to purchase the returned product and with a validity period equal to the time remaining until the completion of 12 months from the (original) purchase, which will be sent to the e-mail address disclosed to us during the placement of the electronic order of the product (and not during the purchase of the Gift Card).
In both of the above cases, if the original Gift Card includes a remaining unused amount, it remains valid.
The purchase and use of the Papastavroushops Gift Card implies full and unconditional acceptance of these terms and conditions.
These terms may be amended at any time in accordance with the Company's current trade policy and the applicable legislation, by updating the Company's official website and/or by any other appropriate means.
