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Terms of Use

TERMS OF USE AND CONDITIONS:

1. Introductory notes:

  •  The website www.papastavroushops.gr  contains products or services offered by an online store selling products or services over the internet. This online store has been created and is managed by the company under the name PAPASTAVROU SHOPS, GIORGOS PAPASTAVROU & CO G.P. , with registration number 144727801000 and VAT number 800910845, tax office of ΚΕΦΟΔΕ Athens, located at 30 Kallirois street, Athens, P.C.11743, Telephone number: +30 2109249350, email: [email protected].
  • We invite you to read carefully the following Terms of Use and Conditions before visiting and using the website www.papastavroushops.gr  and our services according to which the use of www.papastavroushops.g r and its content is allowed.
  • These Terms and Conditions of the website as well as all information and documents referred to in them; govern the use of www.papastavroushops.gr  website. Use includes access, browsing or registration to use our website.
  • Any purchase of products through our website and any use of our services is governed by these terms.
  • The use of the website is considered statement of your agreement and acceptance of these Terms.
  • We may amend these Terms from time to time. Please review these Terms regularly to ensure that you understand the terms that apply each time you make use of the website.
  • By accessing, viewing or making use of any website's services, you state that you warrant that you are fully capable of legal action and agree to be bound by and you are bound by the Terms. In relation to the above, you also state and warrant that you have the right and authority to agree to and be bound by these Terms.
  • The visitor/user of the services understands and accepts that the website reserves the right to modify or even interrupt, temporarily or permanently, part or all of its services, with or without prior warning, to the visitors/users.
  • If you do not agree to the Terms, you should not use the website.

2.Information & Products Provided
 
  • Commitments: the information provided by our website regarding the description and features of the products is complete and true, subject to any technical defaults or typing errors, made due to negligence or occurred unintentionally.

3. Limitation of Liability
 
  • We cannot guarantee the availability of products that do not have an indication of availability; however we guarantee timely information to end consumers in relation to their unavailability.
  • The Company is held liable exclusively for fraud and gross negligence, in case of delay in the delivery of ordered products and for information or services provided through its website. In any case, our Company cannot be held liable, according to civil or criminal law, for any incidental and consequential damage or any loss of profits or financial compensation for non-pecuniary damage of the customer/user, and its liability in no case may exceed the value of ordered product. The customer/user, at the time of concluding the contract of sale or lease of the respective good, expressly and unconditionally waives any damage that may exceed the value of the ordered good, according to above-mentioned.
  • The Company may not be held liable for any technical defaults that may occur to users when they attempt to access the website and during their visit and are linked to the operation or compatibility of their own infrastructure with the use of the website and/or failure to provide services and/or products and/or information provided by it, due to any technical error, during the operation of the website.
  • The Company may not be held liable for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available by it.

4. Intellectual and industrial property rights
 
  • Regarding the content of the website and the e-shop including images, graphics, photographs, designs, texts, services and products provided, we inform you that these are considered intellectual property of our company.
  • Any copy, analog/ digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the content of this website is prohibited. Any reproduction, republishing, uploading, notice, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only upon prior written authorization by our company or any other legal owner of the above copyright and industrial property rights.

5. Limited License

The Company, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants users a non-exclusive, non-transferable, personal, limited right to access and use the website and its contents. This license does not constitute a transfer of any right to the website and its content and is subject to the following restrictions:
  1. The user must meet the access conditions (age and legal capacity).                                                     .
  2. The user shall comply with all its obligations regarding copyright and other proprietary and industrial property rights and
  3. The access and use of the website by the user will be made "as is". Consequently, the user is prohibited from modifying the website and its content in any way or reproducing or publicly displaying or distributing or otherwise using the website and its content for any public or commercial purpose, except as otherwise permitted herein.

6. Advertisements and Sponsors
 
  • The user is promptly aware and fully informed that advertising messages and sponsor messages can be posted on the website. In this context, any complaint regarding the content of advertising material on the website should be forwarded to the direct stakeholders, given that the Company cannot be held liable for such cases.

7. Cookies
  • The Company through the website has the possibility to use Cookies in order to facilitate the operation of the services of the website. The use of cookies is necessary for the smooth operation of the website. Cookies are small files (text files), which are sent and stored on the user's/subscriber's computer, allowing websites like this to operate smoothly and without technical defaults, allowing the collection of multiple user/subscriber options and the identification of users/subscribers and facilitating their access to the website. They also collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. The Company uses Cookies to provide users/subscribers with personalized information and process the services provided through the website (for more particular information, please visit the COOKIES Policy section).

8. Links to the website www.papastavroushops.gr
 
  • The links contained in the online store lead to pages of the store or in some cases lead the user to move from it (online store) to websites of third party providers, businesses, etc. These linked websites do not fall under the control of the Company and the Company cannot be held liable for the contents of any such website or any link contained in such website or any changes or updates to such websites. The Company cannot be held liable for internet broadcasts or any form of transmission received from any linked website. The Company provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the user/visitor/customer and the fact that they are included in the online store does not indicate that the Company approves or accepts in any way their content or provide any warranty in relation to them.

9. Personal data security.
 
  • IMPORTANT NOTE: In this section (TERMS OF USE) and in particular in terms 10.1, 10.2 and 10.3 that follow, there is only a review and indicative reference is made to the issues concerning your personal data. For your full and detailed information, please visit the Privacy and Personal Data Protection Policy (GDPR Policy) section, as well as the COOKIES Policy sections.

10.1 Privacy Policy
 
  • Any use of the user's personal data carried out by the Company is always treated in accordance with the relevant legislation regarding the Protection of personal data. The user provides the Company with his details in order to purchase or lease some products or services and also for the Company to inform him about the current offers and in general new products and services provided by it. The information collected is absolutely necessary for the provision of the relevant services and the execution of the purchase, sale or leasing of a product and/or service, as well as for informing the user about current or future services and products and/or offers. The Company secures the personal data of users/subscribers for as long as they are registered in the website's services otherwise in accordance with the current legislation.

10.2 Confidentiality of the Transactions.
 
  • Privacy is deemed granted. All information, which is related to the customer's/user's personal information and transactions is safe and confidential. The same fundamental principles that govern typical transactions also apply in the case of e-commerce.
  • All information transmitted by the user/member is confidential and is used exclusively to the extent that this is deemed necessary in the context of the services provided and the current legislation.
  • Only authorized employees have access to your transaction information and only when is deemed necessary, e.g. for the processing your requests, for informing you about new or alternative products and/or services offered by www.papastavroushops.gr, for any special offers of www.papastavroushops.gr  and related actions, related to the above-mentioned. You have the option to choose whether or not you want to receive such notifications by www.papastavroushops.gr  by sending your request via e-mail to the e-mail address.

10.3 Protection of Personal Data.
 
  • During your visit to our online store, you may be asked to provide your personal information (name, last name, occupation, e-mail address, product shipping address, etc.) in order to process your orders. Any personal data you disclose will be maintained exclusively for reasons related to your transactions with us and our communication with you in general, the improvement of the services provided and the optimization of the operation of the respective service and may not be used by any third party, unless required or permitted by law. The Company does not disclose the details of customers and their transactions, unless it has a written authorization by you or this is required or permitted by the current legislation, by judgment or by decision of another public authority. On the contrary, the user may request any information held about him, as well as their correction in the event that the existence of an error can be documented. Please note that we will do our best to protect your personal data however protecting your password on our website depends on you as well.

11. Terms of Purchase:
 
  • If you purchase products through the content of the online store website or you make use of the services offered through the website, your purchase is governed by these terms and the website's Terms and Conditions.
  • The display of products and services for sale in our website does not in any way constitute a commitment by the company for the availability and sufficiency of the displayed products and services.
  • Our company guarantees timely information to customers regarding the availability or unavailability of the products, however bears no responsibility for their availability. 
  • In order to serve you better and to facilitate your future purchases during your first order, you can register as a user of the website by filling in all your personal information requested in the corresponding registration form. All of the information that you send to our company is treated exclusively by authorized personnel of our company and in accordance to all provisions stated in the Privacy Policy and the Personal Data Protection Policy applied by our company. In any case, every time you send a request to order to our company, you must first have accepted these "Terms", which govern all the transactions between us.
  • You may also submit your order as a non-identified user (Visitor), without having to register as member of the website.
  • In order to inform you and to protect you as much as possible, the order is completed in the following ways:
  1. The cash on delivery method. For the "cash on delivery" option, the total amount of your order must not exceed the amount of €499. The transaction is completed with the payment of the amount upon delivery of your order to the courier company.
  2. The payment method by debit or credit card, by viva/wallet, and by paypal. In this case, you are directed to a third party payment service provider in order to complete the payment of the total amount of your order.
  3. The payment method by bank deposit. As soon as you complete the order registration process, we send you an automated email with the company's bank accounts. Bank accounts are also displayed at the Payment Methods page. In case of selecting "deposit to the company's bank account", the order is not executed until the company's bank account is credited.

12. Pricing policy:
 
  • The company reserves the right, and the user accepts it, to freely formulate its pricing policy, to modify the prices listed on the website and to change or withdraw the offers at any time with or without prior notification to the users of the website.
  • The descriptions, details and prices shown on the website are accurate, but errors (e.g. typing) may occur. If we detect a price error on any of the products you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order or cancel it. If your order is canceled in accordance with our Terms, but you have already paid for the products, you will receive a full refund of your order in accordance with our refunds terms.
  • All prices are expressed in euro and include VAT. Any additional charges that may be incurred are clearly displayed and included in the "Order Total".
  • The company reserves the right to change the prices of transport costs, according to its independent cooperation with courier companies. The listed shipping fee is shown as an additional cost before completing your order. You accept this charge in accordance with the Terms of the website.

ADVANCE PAYMENT

The procedure followed by our company for in-store purchases:
 
  1. For importing an item from abroad: After the customer selects the item they want, we confirm with the respective supplier if it is in stock and in how long it will be available. If the customer agrees with the waiting period (for the manufacturing of the item by the supplier and its transport to our warehouses), the customer pays 40% of the final price of the item in advance.
  • The advance payment can be made at the cash desk, by card, bank deposit or cash. If the value of the item (regardless of the amount of the advance payment) exceeds 500€, payment in cash is not an option.
  • The advance payment is made in one of the above ways in one lump sum and cannot be made in instalments. However, the balance of the amount can be paid in instalments upon collection of the item, in accordance with the options provided by the company at the time.
  • In our system, the advance payment is registered by means of a nominal receipt, issued in the details provided by the customer. (Full name, phone number, email).
  • Upon delivery of the item to our company we inform the customer, who pays the remaining part of the price, and thus the purchase of the item is completed.
 
  1. For products in stock:
  In case the customer chooses a product that is in stock, in order for our company to reserve it and not render it available for purchase through its website or other physical store, an advance payment equal to 40% of the amount of the final price of the item is required. It is noted that the selected item is considered to be in stock even if it is available in one of our stores outside the customer's city of service (e.g. the item is available in Thessaloniki and the customer wants to collect it from Athens). Within an utterly reasonable period of time (given that the product may be in stock outside the customer's city of service), the company invites the customer by any appropriate means (mail, mobile phone message, Viber message, etc.) to collect the product. 
 
  • The advance payment can be made at the cash desk, by card, bank deposit or cash. If the value of the item (regardless of the amount of the advance payment) exceeds 500€, payment in cash is not an option.
  • The advance payment is made in one of the above ways in one lump sum and cannot be made in instalments. However, the balance of the amount can be paid in instalments upon collection of the item, in accordance with the options provided by the company at the time.
  • In our system, the advance payment is registered by means of a nominal receipt, issued in the details provided by the customer. (Full name, phone number, email).
  • Upon delivery of the item to our company we inform the customer, who pays the remaining part of the price, and thus the purchase of the item is completed.

The procedure that our company follows for online orders:

 For importing an item from abroad:
  After the customer selects the item they want, we confirm with the respective supplier if it is in stock and in how long it will be available. If the customer agrees with the waiting period (for the manufacturing of the item by the supplier and its transport to our warehouses), the customer pays 40% of the final price of the item in advance.
 
  • It is noted that the above advance payment is always made by the customer by bank deposit, i.e. regardless of the way in which the remaining part of the price is paid (cash on delivery or payment by card) upon receipt.
  • In our system, the advance payment is registered by means of a nominal receipt, issued in the details provided by the customer. (Full name, phone number, email).
  • Regarding the receipt of the item, we inform the customer and either send the order to them, or we inform them so as to collect the item from our store, depending on what the customer has chosen. The remaining amount (minus the advance payment made by bank deposit in accordance with the above terms and conditions) will be paid by cash on delivery (with cash, amount permitting, or by card) at the time of delivery - receipt of the item.

Reservation of a product for collection from a store.

To reserve the product (whether imported from abroad or in stock in our company), for orders that the customer has declared collection from the store, the following applies:
  • If the order is fully paid, our company reserves the item in the store chosen by the customer, until the latter collects it. It is noted, however, that after thirty (30) days the customer bears the risk of accidental, or due to force majeure, destruction, loss or deterioration of the item.
  • If the order is to be paid by cash on delivery, our company reserves the product solely for a period of 48 hours. If the customer wishes to reserve it for a longer period of time, they must make an advance payment equal to 40 % of the total price. In this case, as well as in any case where the customer has made an advance payment, (e.g. when placing the order of the product) our company will reserve the product in the store chosen by the customer for a period of thirty (30) days, within which they must pay the full price for the purchase of the product, otherwise the provisions below, under the heading ''Management of the advance payment'' will apply. It is understood that if full payment of the product is made within this period, the same provisions as for the case of full payment shall apply regarding the time of the product's reservation, our company's release of liability, etc.
 
Management of the advance payment

  Wherever the obligation (or the possibility) of the buyer to pay a certain amount to the company as an advance payment is mentioned in individual parts of the present document, this amount shall be given to ensure the completion of the transaction (especially the full payment of the price), and to cover the company's loss from the non-performance of the contract. The buyer understands and expressly accepts that if the transaction (and in particular the full payment of the price) is not completed for reasons exclusively within their sphere of influence (indicatively but not limited to the buyer's change of mind, non-response to the company's communications regarding the delivery of the product, if the latter is not fully paid, non-payment of the price, etc.), then the advance payment will be withheld and the buyer will not be entitled to claim it.  Especially if the customer has chosen a product code not marketed by our company or a product adapted to their own individual needs and specifications, i.e. it is "custom made", and the transaction is ultimately not completed for the reasons indicated above, our company is entitled, in addition to the advance payment, to seek compensation for any further proven loss.

GIFT CARD

Papastavroushops gift card purchase.
  • The Papastavroushops Gift Card is issued either in physical or electronic form. You can choose which form you prefer.
  • The Papastavroushops Gift Card you purchase is anonymous and it includes a third-party right to purchase, with a corresponding promise of our Company to the bearer, i.e. the person who will present (physically or electronically) the Gift Card for redemption. Papastavroushops does not and is not obliged to carry out an identity check when redeeming a Gift Card.
  • The purchase of the Gift Card can be made at Papastavroushops.gr or in our physical stores either by the buyer or by the bearer of the card. Our company will register the full details of the buyer of the Gift Card, which will be kept in its archive at least until the expiry date of the Gift Card, as well as the details of the applicant for the issuance of the Gift Card, who, by means of this purchase, grant their consent.
 
  1. On our website Papastavroushops.gr the purchase of a Gift Card can only be made using a credit/debit card.
  2. In our physical stores the purchase of a Gift Card can be made using a credit/debit card or cash if the amount of credit does not exceed 500€.
 
  • The Papastavroushops Gift Card in electronic form is sent via e-mail to the buyer or to a third person - recipient, who they (the buyer) will indicate to us, with the buyer bearing the exclusive responsibility for the correctness and accuracy of the details (identity details, contact details, etc.) of the recipient. The buyer of the Gift Card ensures that its recipient consents to the disclosure of their details to us and undertakes the responsibility of protecting our company from any loss in case they (the indicated recipient) object to the above.
  • The Papastavroushops Gift Card is valid for 12 months from the date of purchase and its value, either in whole or in any part, cannot be exchanged/redeemed for cash. After twelve months, the Gift Card is automatically cancelled and ceases to be valid, even in the event that its value has not, in whole or in any part, been spent. By purchasing the Gift Card, the buyer unconditionally accepts this condition and acknowledges that the above-mentioned right purchased with it has a specific duration (12 months).
  • The Papastavroushops Gift Card must be kept with care, since, as already mentioned, the Gift Card is anonymous and it includes a third-party right to purchase in favour of the bearer, who, as far as our Company is concerned, is irrefutably presumed to be the legal and/or authorised holder and/or user of the card. In the event of loss or theft or unauthorized use by a third party, the Gift Card shall not be cancelled or replaced, and our Company shall redeem it to the bearer, and it shall be released in full.

Papastavroushops gift card redemption
 
  • The Papastavroushops Gift Card can be redeemed at Papastavroushops.gr and in our physical stores.
  • To redeem the Gift Card in the e-shop, you must fill in the unique number of the Gift Card in the relevant field when completing your purchases. The amount of the Gift Card is automatically deducted from the total amount of your order. If the total amount of your order is less than the credit balance of the Gift Card, this (i.e. the amount remaining after deducting the amount of your purchase) remains unused in the Gift Card and can be used in another transaction within the total time limit of 12 months (i.e. the time remaining until the completion of 12 months).
  • The Papastavroushops Gift Card is not redeemable for cash and cannot be exchanged for money. It also cannot be used to purchase another Gift Card. To redeem a Gift Card, you must purchase items of lower, equal or greater value.
  •  In the case of a purchase of items of a lower value than the balance of the Gift Card, this (i.e the amount remaining after deducting the amount of your purchase) remains unused in the Gift Card and can be used in another transaction of yours (or, of course, by any third-party bearer), within the total time limit of 12 months (i.e. the time remaining until the completion of 12 months).
  • In the case of a purchase of a product of a higher value than the balance of the Gift Card, the amount remaining unpaid after its use is paid by credit/debit card or cash, provided that the total value of the document does not exceed 500 Euros. If it exceeds this amount, any difference arising shall be paid only by debit/credit card, excluding cash.
  • The buyer of the Gift Card should be aware that upon purchase of the Gift Card, our Company will not issue a tax document, as this will be issued at the time of redemption of the Gift Card and the purchase of the corresponding products. This is because during the purchase of the Gift Card, no sale of products takes place, but the purchase of a right in favour of a third party, i.e. the bearer of the Gift Card.
  • The receipt that will be issued upon redemption of the Gift Card constitutes a retail receipt and will indicate both the amount corresponding to the amount of the Gift Card and any additional amount paid by the card bearer when making the purchases.

Withdrawal from a Papastavroushops Gift Card purchase

  You have the right to withdraw from the purchase of a Gift Card that you have purchased from the e-shop within 14 days from the sending of the purchase confirmation email, and if in the meantime it has not been redeemed, in whole or in any part, by the bearer. The buyer's withdrawal must be communicated to our Company by any of the available means of communication. The price paid for the purchase of the Gift Card will be refunded by the same method of payment used to purchase the Gift Card. In the event that the Gift Card has already been redeemed, in whole or in part, it is not possible to withdraw from its purchase and, finally, it is understood that if the aforementioned 14-day period has expired, the cancellation of the Gift Card and the refund cease to be an option. To withdraw from the purchase of a Gift Card, please contact the telephone number 210 9249350.     
                                   
Withdrawal from an electronic order placed using the Papastavroushops Gift Card

  In case of a return of an electronic order, which has been placed using exclusively the Gift Card, our Company undertakes the responsibility of issuing a new Gift Card of a value equal to the monetary value of the returned product and with a validity period equal to the time remaining until the completion of 12 months from the (original) purchase, which will be sent to the e-mail address (e-mail) disclosed to us during the placement of the electronic order of the product (and not during the purchase of the Gift Card).
In case of a return of an electronic order, which has been placed using multiple payment methods (including the use of a Gift Card), our Company undertakes the responsibility of refunding the amount of money to the recipient for the part of the transaction paid using a credit/debit card and the responsibility of issuing a new Gift Card of a value equal to the amount of the Gift Card used to purchase the returned product and with a validity period equal to the time remaining until the completion of 12 months from the (original) purchase, which will be sent to the e-mail address disclosed to us during the placement of the electronic order of the product (and not during the purchase of the Gift Card).
In both of the above cases, if the original Gift Card includes a remaining unused amount, it remains valid.
The purchase and use of the Papastavroushops Gift Card implies full and unconditional acceptance of these terms and conditions.
These terms may be amended at any time in accordance with the Company's current trade policy and the applicable legislation, by updating the Company's official website and/or by any other appropriate means.
 

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